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Shipping charges are based on UPS rates. UPS rates are based on the dimensions, the weight, the distance, and the type of delivery. We do not add any type of charge to the original rate. While checking out your shopping cart you will have an option to choose shipping method and the applicable rate will be displayed, this would be the actual charge for shipping and handling.
We offer UPS Ground, 3rd Day Select, 2nd Day Air, and Next Day Air shipping.
We can guarantee you the best service possible from our products and from our customer service but we cannot guarantee you the same level from the shipping carrier. Once your order is shipped you will receive your tracking number. We will provide you with a link to track your package. Any changes or problem with the delivery, you will need to contact the shipping carrier directly and not through us. We are not liable for the shipping estimate time that the carrier provides.
Ground shipping orders for items that are in stock are usually shipped within 24 to 48 hours, excluding weekends. These orders ship out Monday through Friday at around 5:00 pm EST.
Express shipping (Next Day, 2nd Day, 3rd Day) orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, excluding weekends. These orders ship out Monday through Friday at around 5:00 PM EST.
Shipping of a backordered items. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Due to availability and vendor issues, we can only provide an estimate as to when this will occur.
Payments for backordered items are made up front as part of the original order. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.
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